L’Oréal transformed scattered local wins into a global performance engine.
With Yumana’s platform and expertise, the company built a system to capture, replicate, and scale proven solutions across its worldwide operations.
L’Oréal’s Operations Department faced the challenge of breaking silos and capitalizing on local best practices that too often remained locked at plant level, preventing scale and slowing progress. This required not just new processes but a cultural mindset shift: from protecting knowledge to openly sharing it.
To meet this challenge, L’Oréal launched the BEST (Be Engaged and Spread Together) program with a bold motto: “Happy to copy.” The idea was to promote proven solutions, replicate them across sites, and foster a culture of collective intelligence.
Partnering with Yumana, L’Oréal designed a governance model, built processes, and deployed a multilingual digital solution to collect, evaluate, and share best practices. The goal: empower employees to contribute and adopt improvements, while giving leadership visibility into impact and adoption rates.
The BEST program quickly shifted from ambition to measurable success.
With Yumana’s platform, L’Oréal scaled results at speed:
engaged every month
posted across sites
deployed globally
adopted
to company standards
By capitalizing on collective intelligence, L’Oréal accelerated the spread of local solutions sixfold, turning continuous improvement into a global performance engine.
"Partnering with Yumana is the perfect mix of creativity, methodology, technology and attention. With Yumana’s platform, we share and disseminate Best Practices across our global network of 40 plants and 150 fulfillment centers.
Interactions between sites and countries are easier now. The platform boosts cooperation and allows all users to share turnkey solutions to be more efficient and agile."
Patricia Schneider
Corporate Q&EHS Data &
Solutions Director
BEST was designed as a pragmatic, step-by-step program supported by Yumana:
Collect - Managers submit local initiatives.Evaluate - OE champions and experts review and validate scalability.Deploy - Certified best practices are promoted for adoption.Connect - Teams access a network of experts for guidance.Share & Support - Resources and feedback tools ensure smooth adoption.With Yumana’s platform, L’Oréal gained AI-powered search, instant access to experts, and real-time impact measurement, transforming best practices into company-wide standards.
To scale best practices globally, L’Oréal relied on Yumana’s continuous improvement platform, whose features combine governance, collaboration, and measurement to transform local initiatives into repeatable, high-impact solutions.
A single, searchable library where validated initiatives are stored and shared. It eliminates silos to ensure no valuable improvement is lost.
Built-in processes for evaluation, certification, and adoption which guarantees rigor, standardization, and visibility across all sites.
Real-time dashboards connect initiatives to KPIs (time saved, cost reduction, quality improvements) and proving the value of continuous improvement programs.
Easy access to internal experts and resources, accelerating adoption and reducing duplication of effort across plants.
Social recognition, rewards, and feedback loops, creating a culture of ownership and motivating employees to contribute and adopt new practices.
Several enablers ensured the BEST program’s impact and scalability:
Business Units and sites actively contributed to shaping the approach.
From senior leadership, including the Group’s Operations Director.
Reinforced by clear communication at both Group and local level
Intuitive, multilingual, and tailored to shop-floor needs.
A network of 25 Community Managers orchestrating adoption.
Social recognition, rewards, and an annual celebration to spotlight top-performing factories.
This combination fostered global adoption and positioned BEST as a flagship for operational excellence at scale.
Get in touch
Oops! Something went wrong while submitting the form.
Here are some other success stories that could capture your interest
